Book a free 45-minute session. We check benefit entitlements, set up a manageable payment plan, and can pause recovery action while we work it out together.
No fees, no judgement, and always confidential.
Referrals to StepChange, Citizens Advice and local food banks.
Emergency support fund for utility top-ups and essentials.
Understanding what you may be entitled to and how to claim.
Universal Credit can help with rent and living costs if you're on a low income or out of work. Our income team can help you check your entitlement and complete your claim.\n\nKey things to know:\n\n- Housing costs are paid as part of Universal Credit\n- You can ask for rent to be paid direct to us\n- Report changes in your circumstances straight away\n- Free, independent advice is available from Citizens Advice
Budgeting
Budgeting and managing money
Practical tools to help you manage your household spending.
Small changes to how you plan spending can make a big difference. Try these steps:\n\n1. Add up your income and essential bills\n2. Set money aside for rent first, every payday\n3. Use a simple weekly budget for food and travel\n4. Save any small amount regularly for unexpected costs\n\nOur team can sit down with you and go through your budget in confidence.
Tenancy
Tenancy support
Help with settling in and maintaining your tenancy.
A tenancy comes with rights and responsibilities. We're here to help you keep your home and get the best from it.\n\nWe can support you with:\n\n- Understanding your tenancy agreement\n- Setting up utilities and Council Tax\n- Reporting anti-social behaviour\n- Getting on with neighbours\n- Access to community activities
Housing crisis
Homelessness and housing crisis
Where to go if you are at risk of losing your home.
If you are homeless or at risk of homelessness, please contact your local council's housing options team as soon as possible. They have a legal duty to help.\n\nYou can also:\n\n- Call Shelter on 0808 800 4444 for free advice\n- Contact us if you're an existing tenant at risk of losing your home\n- In an emergency, call 999 if you're in danger
Repairs & safety
Emergency? We're on call 24/7.
Gas leak, no heat, no water or an unsafe electrical fault — our repairs team is available around the clock.
“When my hours got cut, I was terrified of losing my flat. Anchor's money coach helped me claim the benefits I didn't know I was owed and paused my arrears. I'm still here — and I'm sleeping again.”
